At Riyadh Luxury Transport, we strive to provide reliable and high-quality chauffeur services. This policy outlines the terms for cancellations, refunds, and booking changes.
1. Booking Cancellation
- Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.
- Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee.
- No-shows (when the customer does not appear at the pickup location) are non-refundable.
2. Refund Policy
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued via the original payment method.
- Any transaction or processing fees may be non-refundable.
3. Booking Modifications
- You can request changes (date, time, location) up to 12 hours before your booking.
- Changes are subject to availability and may result in a price adjustment.
4. Service Delays or Issues
- In case of delays caused by us, we will make every effort to provide an alternative solution.
- If we are unable to fulfill your booking, you will receive a full refund.
5. Customer Responsibility
- Please ensure all booking details are correct at the time of reservation.
- Delays caused by incorrect information or late arrival may result in additional charges or cancellation.
6. Contact Us
For cancellations, refunds, or changes, please contact us:
📧 chauffeurservicesroyalroute@gmail.com
📧 bookme@riyadhluxurytransport.com
📞 +966 59 530 9004